Fix unrecognized or mislocated addressesCopy link

Routing24 converts every address into a point on the map (geocoding). When an address cannot be resolved, the order still imports, but it has no location, so it cannot be routed. An address that resolves to the wrong point is harder to catch: the plan optimizes fine and the driver ends up at the wrong gate.

Find the problem addressesCopy link

Open the Address Book page. Every address in the plan is listed with a status: OK for resolved addresses, a red NOT GEOLOCATED badge for ones without a location.

Mislocated addresses will not show a badge, so after importing, check the map: a pin in a river, in the wrong town, or dead-center of a city (a sign the geocoder only matched the city name) is misplaced.

The Address Book page with one row carrying the red NOT GEOLOCATED badge

Fix 1: Rewrite the address textCopy link

Hover the row and press its edit action to open the address editor, improve the text, and pick the right suggestion. Most failures come from the address text itself:

  • Remove apartment numbers, company names, and personal names. "Acme GmbH, attn. Meyer, Hauptstr. 5" fails where "Hauptstr. 5" resolves.
  • Add a postal code, city or state, and country.
  • Find the place on Google Maps and copy the address exactly as shown there.

Press Save address when the pin is correct. Every order using that address moves with it.

Fix 2: Place the pin by handCopy link

When no address text will resolve (a new development, a field gate, "the third warehouse on the left"), skip geocoding entirely. The address editor places the pin by hand:

  • Drag the pin on the map to the exact spot. Zoom in first; pin placement is only as precise as the current zoom.
  • Or type Latitude and Longitude directly. Pasting a "lat, lng" pair copied from an online map fills both fields at once.
  • Or search the place with the map's search box, then press Use map address to adopt the found name, area, and coordinates.

With manual coordinates the address text is a label only, and does not need to be resolvable.

The address editor with manual latitude and longitude fields, the draggable-pin hint, and the Use Map Address button

Fix 3: Right-click the mapCopy link

If you can see the correct spot on the map, right-click it. A popup shows the nearest known address for that point:

  • Add to addresses saves it to the Address Book as a new entry.
  • With an order or address editor open, the button reads Set address and fills the editor from the clicked point instead.

Use this when you know where the stop is but not what it is called.

Geocoding by plan

Free plans use OpenStreetMap-based search and geocoding. Starter and Pro use Google Places, which resolves business names, new addresses, and partial input that OpenStreetMap does not. See Plans, billing, and free limits.

Deleting an address cascades

Deleting an Address Book entry also deletes every order and depot using it, and every vehicle using those depots. The confirmation dialog lists what will be removed. Prefer fixing an address over deleting it.

Writing addresses that resolve first timeCopy link

The pattern that geocodes most reliably is:

street + number, postal code + city, country

Keep names, phone numbers, and delivery notes in other columns (or out of the file), and supply Lat/Lng columns directly for locations you already know: coordinates skip geocoding entirely. See the spreadsheet column reference.

Next stepCopy link

Once every address shows OK, run the optimizer.