The driver's route viewCopy link

This article walks the shared route link from the driver's side. If you have not shared a route yet, start with Share a route with a driver.

Opening the linkCopy link

The link opens in the phone's browser. The first time, the driver is asked to sign in: with Google, or by creating an account with their email and a password (a verification code is emailed to confirm it).

The Routes listCopy link

After sign-in the driver lands on Routes, a list of every shared route they have opened before, each with its name and a summary line. A route appears here after the driver opens its link once; until then the list says "No routes yet". Previously opened routes stay available when the phone is offline.

The gear icon in the corner opens the app settings, covered in Install the driver app & settings.

The route summaryCopy link

At the top of a route:

• First stop and last stop, with a depot icon where the route starts or ends at a depot.
• Start and end times.
• Total duration and total distance.

The stop listCopy link

Below the summary, one row per stop, in driving order:

• The stop number on the route line, with D marking depot visits.
• The order id and its address.
• The ETA on the right, plus the distance and drive time to the next stop ("nearby" when the next stop is very close).

When the plan includes driver breaks, they appear as their own rows in the same list: "Take a break · 30m" with the scheduled start time. A break carries a dot instead of a stop number and says "At the previous stop". The row shows the drive to the next stop after the break.

Stop cardsCopy link

Tapping any row opens a full-screen card view titled Stop N of M. Swiping left and right, or the arrows at the bottom, moves through the stops one at a time.

Each card shows the stop id and address with two buttons:

• Open map shows the stop's location in the driver's map app.
• Navigate opens turn-by-turn directions from this stop to the next one in the driver's navigation app.

The target app is set in the app settings: Google Maps, Apple Maps, or Waze. Below the buttons, the card lists the details for the stop: arrival, departure, distance and time from the previous stop and to the next, service time, the delivery time window, and pickup and delivery loads.

Break rows open a card too, titled "Take a break" with the pause length and times. Since a break happens at the previous stop's location, its card has no map or navigation handoff.

When something goes wrongCopy link

• "You don't have access to this route": signed in with an email that is not on the allow-list. Sign in with the allow-listed one.
• "Route not found": the link points to an old version of the route that the sender has since replaced. Ask the planner to share the route again.
• "Couldn't load route": a network problem; there is a Retry button. If the route was opened before, the saved copy keeps showing even offline.

Scope of the driver viewCopy link

The shared route is read-only. Drivers see their stops, ETAs, and details, and hand off to their navigation app; they do not mark stops as completed, and there is no live GPS tracking of the vehicle. When you update a shared route and the plan saves, drivers get the new version the next time they open it with a connection.

Next stepCopy link

Setting the navigation app and adding the icon to the home screen are covered in Install the driver app & settings.