The driver's route view

A shared route link opens as a read-only route view in the phone's web browser. The driver signs in once with the allow-listed email. The view shows the route summary and every stop in driving order, each with its ETA. Tapping a stop opens a card. Its Navigate button starts turn-by-turn directions in Google Maps™, Apple Maps, or Waze.

This page covers sign-in, the Routes list, the stop list, and the stop cards. To share a route, see Share a route with a driver.

Opening the link

The link opens in the phone's browser. On first open, the driver signs in: with Google, or by creating an account with an email and a password. Routing24 emails a verification code to confirm the account.

The Routes list

After sign-in, Routes opens: a list of every shared route the driver has opened before, each with its name and a summary line. A route appears here after the driver opens its link once. Until then the list says "No routes yet". Previously opened routes stay available when the phone is offline.

The gear icon in the corner opens Settings, covered in Driver settings and the mobile view.

The route summary

The top of a route shows:

• The first stop and the last stop, with a depot icon where the route starts or ends at a depot.
• Start and end times.
• Total duration and total distance.

The stop list

Below the summary, the list shows one row per stop, in driving order:

• The stop number on the route line, with D marking depot visits.
• The stop id and its address.
• The ETA on the right, plus the distance and drive time to the next stop ("nearby" when the next stop is very close).

When the plan includes driver breaks, they appear as their own rows in the same list: "Take a break · 30m" with the scheduled start time. A break shows a dot instead of a stop number and says "At the previous stop". The row shows the drive to the next stop after the break.

Stop cards

Tapping any row opens a full-screen card view titled Stop N of M. Swiping left and right, or the arrows at the bottom, moves through the stops one at a time.

Each card shows the stop id and address with two buttons:

• Open map shows the stop's location.
• Navigate opens turn-by-turn directions from this stop to the next one.

Both buttons open the driver's navigation app. The Navigation app setting selects the target app: Google Maps™, Apple Maps, or Waze. Below the buttons, the card lists the details for the stop: arrival, departure, distance and time from the previous stop and to the next, service time, the delivery time window, and pickup and delivery loads.

Break rows open a card too, titled "Take a break" with the pause length and times. A break happens at the previous stop's location, so its card has no map or navigation handoff.

When something goes wrong

• "You don't have access to this route": the signed-in email is not on the allow-list. Sign in with the allow-listed one.
• "Route not found": the link points to an old version of the route that the planner has since replaced. Ask the planner to share the route again.
• "Couldn't load route": the route did not load, usually a network problem. Press Retry. If the driver opened the route before, the saved copy keeps showing even offline.

Scope of the driver view

The shared route is read-only. Drivers see their stops, ETAs, and details, and hand off to their navigation app. They do not mark stops as completed. There is no live GPS tracking of the vehicle. When you update a shared route and the plan saves, drivers get the new version the next time they open it with a connection.

Next step

Driver settings and the mobile view covers the Navigation app setting and the driver's account screen.

FAQ

Do drivers need to install an app?

No. The link opens in the phone's web browser. On first open the driver signs in with Google, or creates an account with an email and a password confirmed by a verification code. Routes the driver has opened before stay available offline. There is nothing to install from an app store.

Why does the driver see You don't have access to this route?

The driver is signed in with an email that is not on the route's allow-list. Access checks run against the exact email addresses you entered in the Share route dialog. The screen shows the signed-in email and a Sign in with a different account button. Compare that email with the allow-list, then re-save the dialog or switch accounts.

Can drivers mark stops as completed?

No. The route view is read-only. Drivers see their stops, ETAs, and stop details. The Navigate button opens their navigation app for directions. They do not mark stops as done. There is no live GPS tracking. When you update a shared route and the plan saves, the driver sees the new version the next time the route opens online.

Which navigation app does the Navigate button open?

The Navigate button opens the app chosen under Navigation app in the driver's Settings, behind the gear icon. Automatic uses Apple Maps on iOS and Google Maps™ elsewhere. Google Maps™, Apple Maps, and Waze can each be chosen explicitly. Each phone keeps its own setting, so one driver can run Waze while another stays on Google Maps™.

What do the break rows in the stop list mean?

When the plan includes driver breaks, each break appears as its own row in the stop list, such as Take a break for 30 minutes with its scheduled start time. A break shows a dot instead of a stop number and says At the previous stop, because the driver takes it there. Its card has no map or navigation button.